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RMA - Return Material Authorization Procedure
We offer a worldwide limited warranty of 2 years after the date of purchase
In case a congatec product is defect, we offer the service of returning products back for analysis.
With returning products back via RMA, you agree to the conditions described on this page.
| Customer Service Contact - EMEA congatec GmbH Customer Service / RMA Auwiesenstraße 5 94469 Deggendorf GERMANY email: rma@congatec.com | Customer Service Contact - AMERICAS congatec Inc. Customer Service / RMA 6262 Ferris Square San Diego, CA. 92121 USA email: cus-cs@congatec.com | Customer Service Contact – APAC congatec Asia Ltd. 2F, No.186, Sec. 3, Chengde Rd. Datong Dist. 10366 Taipei City TAIWAN email: ctw-cs@congatec.com |
| 1. Request an RMA number ►The products must be claimed and returned to the congatec entity where the customer purchased the products. ►For every return to congatec an RMA number is necessary. ►Before returning please request an RMA number by sending an email to the relevant congatec customer service location. ►Please add the part number, serial number and failure description in your RMA request. ►Our customer service team will provide an RMA number with further information. | ||
| 2. Send goods back to congatec ►The RMA number should be visible on the outside of the package and must be stated on the delivery note. ►Please make sure that the package is properly packed to avoid any damages. ►Our modules are electrostatic sensitive devices and have to be packaged with ESD conforming packaging fulfilling the requirements of Typ S (shielded). | ||
| 3. Transportation Costs | ||
| EMEA (Inside EU), AMERICAS, APAC ►Delivery from customer to congatec entity ► customer bears the costs ►Delivery from congatec entity to customer ►congatec bears the costs | EMEA (Outside EU, third country) ►Delivery from customer to congatec entity ►congatec bears the costs ►Delivery from congatec entity to customer ►congatec bears the costs | |