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RMA - Return Material Authorization Procedure    
We offer a worldwide limited warranty of 2 years after the date of purchase
   In case a congatec product is defect, we offer the service of returning products back for analysis.
   With returning products back via RMA, you agree to the conditions described on this page.

Customer Service Contact - EMEA
congatec GmbH
Customer Service / RMA
Auwiesenstraße 5
94469 Deggendorf
GERMANY
email: rma@congatec.com
Customer Service Contact - AMERICAS
 congatec Inc.
Customer Service / RMA
6262 Ferris Square
San Diego, CA. 92121
USA
email: cus-cs@congatec.com
Customer Service Contact – APAC
 congatec Asia Ltd.
2F, No.186, Sec. 3, Chengde Rd.
Datong Dist. 10366
Taipei City
TAIWAN
email: ctw-cs@congatec.com

1. Request an RMA number
 
  ►The products must be claimed and returned to the congatec entity where the customer purchased the products.
  ►For every return to congatec an RMA number is necessary.
  ►Before returning please request an RMA number by sending an email to the relevant congatec customer service location.
  ►Please add the part number, serial number and failure description in your RMA request.
 ►Our customer service team will provide an RMA number with further information.

2. Send goods back to congatec
 
  ►The RMA number should be visible on the outside of the package and must be stated on the delivery note.
  ►Please make sure that the package is properly packed to avoid any damages.
 ►Our modules are electrostatic sensitive devices and have to be packaged with ESD conforming packaging fulfilling the requirements of Typ S (shielded).

3. Transportation Costs
EMEA (Inside EU), AMERICAS, APAC
  ►Delivery from customer to congatec entity
► customer bears the costs
►Delivery from congatec entity to customer
►congatec bears the costs
EMEA (Outside EU, third country)
  ►Delivery from customer to congatec entity
►congatec bears the costs
►Delivery from congatec entity to customer
►congatec bears the costs


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