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RMA - Return Material Authorization Procedure
We offer a worldwide limited warranty of 2 years after the date of purchase
In case a congatec product is defect, we offer the service of returning products back for analysis.
With returning products back via RMA, you agree to the conditions described on this page.
Customer Service Contact - EMEA congatec GmbH Customer Service / RMA Auwiesenstraße 5 94469 Deggendorf GERMANY email: rma@congatec.com | Customer Service Contact - AMERICAS congatec Inc. Customer Service / RMA 6262 Ferris Square San Diego, CA. 92121 USA email: cus-cs@congatec.com | Customer Service Contact – APAC congatec Asia Ltd. 2F, No.186, Sec. 3, Chengde Rd. Datong Dist. 10366 Taipei City TAIWAN email: ctw-cs@congatec.com |
1. Request an RMA number ►The products must be claimed and returned to the congatec entity where the customer purchased the products. ►For every return to congatec an RMA number is necessary. ►Before returning please request an RMA number by sending an email to the relevant congatec customer service location. ►Please add the part number, serial number and failure description in your RMA request. ►Our customer service team will provide an RMA number with further information. | ||
2. Send goods back to congatec ►The RMA number should be visible on the outside of the package and must be stated on the delivery note. ►Please make sure that the package is properly packed to avoid any damages. ►Our modules are electrostatic sensitive devices and have to be packaged with ESD conforming packaging fulfilling the requirements of Typ S (shielded). | ||
3. Transportation Costs | ||
EMEA (Inside EU), AMERICAS, APAC ►Delivery from customer to congatec entity ► customer bears the costs ►Delivery from congatec entity to customer ►congatec bears the costs | EMEA (Outside EU, third country) ►Delivery from customer to congatec entity ►congatec bears the costs ►Delivery from congatec entity to customer ►congatec bears the costs |
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